Customer Service Executive
Richmond upon Thames

Senior Customer Care Advisor

Ref: 126| Posted: 7th May 2020

Senior Customer Care Advisor

12 month contract

As an established, highly successful, well-known beauty brand business, the role of Senior Customer Care Advisor is an integral part of the company. You will enjoy an annual performance bonus scheme, discounted products, early finish on Fridays during the summer months and a competitive salary and benefits package. Fantastic working environment based in Central Richmond.

The company was established over 100 years ago and works across 25 countries, worldwide. They recognise the importance of building strong relationships with their customers, suppliers and staff and pride themselves on how successfully they achieve this.

This is an excellent opportunity for someone who thrives on providing first class customer service and to be a key contact for specified customers and ensure their needs for information and support are covered efficiently.

As the Senior Customer Care Advisor you will be responsible for:

  • Answering calls and emails, ensuring all orders and enquiries are dealt with in a professional and timely manner
  • Supporting the sales team, through building efficient and effective commercial relationships with customers
  • Taking the lead with escalations, issues and checking accuracy of larger customers
  • Processing sales orders and order management for customers across UK and Europe
  • Working closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved
  • Managing order management process against agreed customer expectations
  • Documenting standard operating procedures, review and update to improve efficiency
  • Working with the planning & logistics teams to ensure stock is available to supply customers

The successful candidate for the role of Senior Customer Care Advisor will have:

  • Proven customer service experience, working with orders of products
  • Strong communication skills
  • An understanding of the process of logistics operation
  • Very strong analytical and problem solving skills
  • The ability to prioritise whilst maintaining orderly accurate and up to date information
  • Excellent working knowledge of Microsoft Office.

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