Customer Service Executive

Logistics Executive

Ref: 422| Posted: 4th May 2022

Logistics & Supply Chain Executive - within Customer Service - SAP S/4Hana or SAP R3 experience essential. - Richmond, Surrey - 

As an established, growing company the role of Customer Service Representative is an integral part of the company. You will enjoy working in attractive riverside offices in central Richmond, representing a leading US manufacturer with an enviable USD 2 billion plus annual sales posting. This is a new role created out of company growth and will join an established, international team. Full training will be given but you will have experience of giving exceptional customer service to a range of international customers, gained within an FMCG environment and you must have experience of SAP S/4Hana or SAP R3.

In return you will receive a competitive salary of up to 60k, dependent on skills and experience and a full range of benefits including, performance bonus, annual reviews, hybrid working, private medical including dental, 25 days holiday + bank holidays and subsidised gym or fitness support.

As Logistics and Supply Chain Executive - Customer Service -  you will be responsible for:

  • Maintaining strong commercial relationships with diverse customers across Europe, Middle East, North Africa and India, coordinating the information flow to/from the company in London and production facilities in USA, Canada and France (Sales Managers, Production Scheduling, Transportation and Credit)
  • Receiving, entering and controlling price and volume of orders, using the company’s SAP system
  • Monitoring and adjusting inventory levels at consignment warehouses at European ports, working closely with the company’s logistics contractor in Germany
  • Cross company communication with France, US, Canada.
  • Providing basic office support to 2 London-based Sales Managers

The successful candidate for the role of  Logistics & Supply Chain Executive  - Customer Service you will:

  • Be degree educated (or equivalent)
  • Have fluent written and spoken English
  • German language skills (desirable)
  • Have proven customer service experience in an international commercial environment
  • Be an experienced user of SAP S/4Hana or SAP R3, plus PC software such as Microsoft Office (especially Excel)
  • Be a self-starter, capable of working alone at times