Temporary Service Desk Analyst - 3 month assignment
To work for world leading research and innovations organisation based in Teddington. Excellent working environment, free parking, subsidised restaurant.
Duties will include:
- Assess and resolve incidents and requests for information, researching technical issues to diagnose and resolve or escalating to 2nd Line Support Analyst team where necessary
- Provide a high level of customer service, assistance and support, liaising directly with the customer and responding to inquiries and incidents
- Follow up with customers to ensure resolution and close out of incidents in a timely manner and to meet service level agreements and customer requirements
- Document, maintain and provide support information to employees so that they are able to develop their use of the technology, minimising repeat calls to the service desk
- Log and document incidents and report progress of re-occurring trends to the Service Desk Manager
- Develop knowledge, technical skills and experience relevant to the supported systems
- Set up hardware peripherals, consumables & Audio Visual Equipment, whilst monitoring stock levels
The ideal candidate will be available to start immediately and available for 3 months.
To be successful within this role you will ideally have a minimum of 2 years experience
- Multi-vendor desktop and laptops
- Generic printers
- AV equipment – projectors, LCD screens etc.
- Knowledge of “SMART” Web Conferencing Suites
- Good experience of using, configuring and troubleshooting telephony, including mobile devices and soft phone clients
- A professional IT qualification (desirable) eg Microsoft MCP, Service Desk accreditation or ITIL Foundation
£!3.35ph + holiday pay
Teddington