Service Support Agent

Customer Service Assistant

Ref: 43| Posted: 1st Oct 2019

Customer Service Assistant

International Digital Imaging brand requires a Service Support Agent to provide a high level of customer support and administration for both internal and external customers

Kingston upon Thames - company are relocating to Surbiton at the end of the year.

18k - 19k dependent on experience - plus excellent benefits, including - medical & dentist, pension, 27 days holiday and travel allowance. 

As Customer Service Assistant, you will be required to:

  • Answer calls and emails, quickly and efficiently and resolve customer issues
  • Meet with customers face to face and demonstrate a good knowledge of technical, product, photographic and repair issues.
  • Accurately register repairs in the in-house database
  • Carry our essential maintenance on the company database
  • Process payments
  • Provide product and technical support to attendees at shows and events.

To perform the role of Customer Service Support Agent, you will need:

  • Excellent Customer Service Skills
  • Strong problem solving skills
  • A Level or equivalent
  • Very good telephone manner, with ability to construct clear and concise follow up written response
  • Personable, empathetic and great team player

Kingston - moving to Surbiton

18k - 19k + excellent benefits and career progression.