Customer Service Administrator- Teddington - hours 8:15am - 5:15pm - Monday to Friday - £21,500 + bonuses and salary increase following probation and excellent opportunity to develop your career.
Immediate start, permanent opportunity to utilise your excellent customer service or call centre experience and work for this busy market leader with over 40 years experience in the payroll industry based centrally in Teddington.
In the role of Customer Service Administrator some of the key duties will be:
- Answering incoming phone calls from clients, contractors and employees and returning these calls if necessary.
- Checking their bespoke software (Merit Software) for Pay information, updating details. Leaving detailed diary notes in records.
- Confirming personal details and sensitive information upon registration in line with GDPR requirements.
- Deal with registration queries, gathering information and updating on progress.
- Chase outstanding documents required from operatives.
- Input registrations onto Merit System.
To perform the role of Customer Service Administrator you will have:
- Excellent customer service skills, with proven experience gained within a call centre environment or having experience of dealing with high volumes of calls
- Strong communication skills
- Excellent organisational and time management skills
- Working knowledge of Merit software a distinct advantage
up to £21,500 pa dependent on experience, plus annual pay rise, discretionary generous bonus scheme, occasional free lunches, 25 days holiday, social events, good career progression.
Hours 8:15am - 5:15pm - Monday to Friday - Close to Teddington station & local parking