Senior Customer Service Advisor
Well known European luxury product brand, require an experienced customer service advisor to be responsible for sales order management across the UK and Europe.
This is an excellent opportunity for someone who thrives on providing first class customer service and to be a key contact for specified customers and ensure their needs for information and support are covered efficiently.
This role is based in Central Richmond and comes with a competitive salary & excellent benefits.
In the role of senior customer service advisor your key responsibilities will include:
- Answering calls and emails, ensuring all orders and enquiries are dealt with in a professional and timely manner
- Support the sales team, through building efficient and effective commercial relationships with customers
- Take the lead with escalations, issues and checking accuracy of larger customers
- Process sales orders and order management for customers across UK and Europe
- Work closely with the Finance team to ensure pricing/invoicing queries and credit claims are resolved
- Manage order management process against agreed customer expectations
- Document standard operating procedures, review and update to improve efficiency
- Work with the planning & logistics teams to ensure stock is available to supply customers
To complete the role of senior customer service advisor you will have:
- Proven customer service experience, working with orders of products
- Strong communication skills
- Understand the process of logistics operation
- Very strong analytical and problem solving skills
- Ability to prioritise whilst maintaining orderly accurate and up to date paperwork.
- Excellent working knowledge of Microsoft Office.