Supply Chain
Competitive - plus benefits and hybrid working

Sales Operations Specialist

Ref: 477| Posted: 16th Jun 2022

Sales Operations Specialist - within Customer Service - SAP S/4Hana or SAP R3 experience essential. - Richmond, Surrey 

Representing a leading US manufacturer with an enviable USD 2 billion plus annual sales posting, the role of Sales Operations Specialist is responsible for providing customer service and commercial operational support to the EMEA region.  You will enjoy working in attractive riverside offices in central Richmond and join an established, international team - working on a Hybrid basis, between home and the office. You will have experience of giving exceptional customer service to a range of international customers, gained within an FMCG environment and you must have experience of SAP S/4Hana or SAP R3.

In return you will receive a competitive salary , dependent on skills and experience and a full range of benefits including, performance bonus, annual reviews, hybrid working, private medical including dental, 25 days holiday + bank holidays and subsidised gym or fitness support.

As Sales Operations Specialist - Customer Service -  you will be responsible for:

  • Maintaining strong commercial relationships with diverse customers across Europe, Middle East, North Africa and India, coordinating the information flow to/from the company in London and production facilities in USA, Canada and France (Sales Managers, Production Scheduling, Transportation and Credit)
  • Receiving, entering and controlling price and volume of orders, using the company’s SAP system
  • Monitoring and adjusting inventory levels at consignment warehouses at European ports, working closely with the company’s logistics contractor in Germany
  • Cross company communication with France, US, Canada.
  • Providing basic office support to 2 London-based Sales Managers

The successful candidate for the role of  Sales Operations Specialist - Customer Service you will:

  • Be degree educated (or equivalent)
  • Have fluent written and spoken English
  • Further European language skills (desirable)
  • Have proven customer service experience in an international commercial environment
  • Be an experienced user of SAP S/4Hana or SAP R3, plus PC software such as Microsoft Office (especially Excel)
  • Be a self-starter, capable of working alone at times