Temp
Social Care
North London

Retirement Scheme Manager

Ref: 336| Posted: 20th Dec 2021

 

Retirement Scheme Manager (6 weeks temporary work) Start ASAP

Palmers Green, North London

Monday-Friday 37.5 hours per week. No evenings or weekend work. £12.80 per hour

As a long established housing association, the role of Retirement Scheme Manager is an integral part of the organisation. You will be responsible for 2 locations in Palmers Green. One scheme has 33 studio flat and another has 20 1 bedroom flats.

Purpose of role -

  • To provide housing management services to residents of CAHA retirement housing.
  • To promote independence and access support solutions for residents in retirement housing
  • Encourage resident involvement within retirement housing.
  • Manage and maintain the health and safety of the buildings to comply with all legislative requirements
  • Assess and interview applicants suitable for retirement housing.
  • Provide management information on voids, lettings and rent collection.

 

Key tasks - 

  • Develop support plans and risks assessments with residents and review and document information accurately.
  • Provide excellent customer service to residents, internal and external stakeholders
  • Contribute to the team and share examples of good practice.
  • Represent CAHA at internal and external meetings
  • Maintain confidentiality of all sensitive information and data relating to residents.
  • Be aware and apply the principles of Equality and Diversity.
  • Understand and empathise with  the issues facing residents in retirement housing
  • Manage budgets in accordance with set targets
  • Contribute to the on call rota.
  • Encourage residents to live a healthy lifestyle and encourage social activities.
  • Monitor rent and voids to achieve performance targets.
  • Prepare reports of rent arrears, voids and lettings for Key Performance Indicators.
  • Regularly liaise with the Supported Housing Manager to maximise rental income.
  • Actively encourage a range of ways in which residents can be actively involved of the delivery of the services they receive.
  • Manage the health and safety of the property and maintain as a priority at all times
  • Be fully aware of your responsibilities and reporting routes for Safeguarding adults at risk

Knowledge and experience - 

  • Experience of working in a retirement setting or equivalent
  • Excellent organisational skills
  • Demonstrable experience of delivering excellent customer care
  • Ability to deal with customer’s complaints and resolve problems.
  • Understand Safeguarding Legislation in relation to children and vulnerable adults.
  • Understanding of professional boundaries
  • Ability to positively contribute as part of a team.
  • Health and Safety awareness
  • Managing budgets
  • Lone working

Skills and abilities -

  • Good communication skills (written and verbal)
  • Excellent inter-personal skills
  • Ability to manage own workload, to meet conflicting deadlines and prioritise work accordingly.
  • Evidence of providing a customer focused service that takes account of the needs of customer, organisation and external agencies.
  • Good problem solving skills, including ability to use initiative and exercise good judgment
  • Resilience whilst in a challenging and demanding environment.
  • Good IT skills and knowledge of MS Office

 

To apply for the job click apply and send us your CV.