Permanent
Service Support Agent
Surbiton
22k - 28k

Product Support Specialist

Ref: 131| Posted: 9th Jul 2020

Product Support Specialist

Surbiton, Surrey (will initially start from home)

International digital imaging brand requires a Product Support Specialist, with excellent interpersonal skills to provide technical and product support to customers and the internal field sales team, across their healthcare business. 

You will enjoy a fantastic working environment with a company that has a dynamic and collaborative culture where people succeed and progress based on ability and merit. 

This world leader has been established for over 100 years regularly bringing a wide range of award winning products to the market. They recognise the importance of building strong relationships with their customers, suppliers and staff and pride themselves on how successfully they achieve this.

As the Product Support Specialist you will be responsible for:

  • Ensuring that all customer issues are resolved promptly, through high quality technical knowledge and that the progress and action plan for all customer cases are communicated effectively to relevant staff 
  • Operating business processes including, but not limited to; SAP, CRM, Technical Service documentation and reporting
  • Acting as the central point of contact for product information
  • Creating, maintaining and owning centralised knowledge database for all products
  • Assisting Key Account Managers and Advanced Imaging Specialists with answering Technical Response questions in tenders 

The successful candidate for the role of Product Support Specialist will:

  • Be degree educated or equivalent 
  • Have experience of providing technical or product support 
  • Have an interest in technology and strong IT skills and excellent customer service experience
  • Analytical and problem solving skills, with experience of creating and maintaining standard operating procedures

In return, the Product Support Specialist will receive a basic salary of circa £25,000 - £30,000, dependent on experience. You will also receive 27 days holiday plus bank holidays. The company offers a company pension, private medical care, travel allowance, discount on products and more. Hours are 9-5.30 with an early finish on Fridays. 

To apply for the job click apply and send us your CV.