Permanent
Customer Service Executive
Richmond
up to 34k + Excellent Benefits

German Customer Service Executive

Ref: 302| Posted: 24th Nov 2021

German Customer Service Executive

International, well-known brand name organisation, requires an experienced German speaking Customer Service Associate to join their amazing team based in Richmond. Mix of office/WFH - in the new year, likely this will increase to 4 days in the office. When you are in the office, you can enjoy a fantastic working environment and being part of a friendly, successful team! 35 hours per week, Monday-Friday with flexibility to start earlier/finish later, to enjoy a better work/life balance.

You will have fluent spoken and written German, a working knowledge of SAP  in an FMCG environment and proven B2B customer service experience to provide precise and accurate handling of orders.

As Customer Service Executive, you will be well versed in developing strong relationships with customer contacts to help deliver world class service, whilst balancing business needs. Reporting to the UK Supply Chain Manager,  some of your key responsibilities will include: 

  • Accurately & precisely enter/process orders in SAP within 24 hours of receipt
    • Processing EDI orders
    • Resolving blocked EDI orders to ensure orders don’t get stuck in the matrix
  • Provide a world class service to their customers
    • Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
    • Upon request, provide customer specific service updates to key stakeholders
  • Manage an effective and efficient relationship with our warehouse & logistics partner
  • Provide ad-hoc support
    • Provide cover within the existing CSA team for other grocery/retail/wholesale/e-comm customers where required
    • Support local sales team with ad hoc volume requests, order details, product queries, samples requests
    • Work with our finance team to resolve customer stock queries

To fulfil the role of Customer Service Executive, you will have / be: 

  • Fluent written and spoken German
  • Proven customer service in a B2B operation, ideally FMCG
  • Great positive communication skills, both internally and externally while demonstrating passion, patience and empathy
  • Working knowledge of SAP in an FMCG environment
  • Consistently high standards & high attention to detail  

In return you will receive a salary of up 34k + benefits. Based in Central Richmond, combination of home and office based. 

**To note, the company are moving offices in 2023 to Frimley - so you will be required to move to this location. 

To apply for the job click apply and send us your CV.