Service Support Agent
£30,000 - £45,000

Field Service Engineer

Ref: 185| Posted: 21st May 2021

Field Service Engineer - Healthcare

International digital imaging brand require a Field Service Engineer to provide first class customer support to key healthcare clients.

You will enjoy a fantastic working environment with a company that has a dynamic and collaborative culture where people succeed and progress based on ability and merit. 

This world leader has been established for over 100 years regularly bringing a wide range of award winning products to the market. They recognise the importance of building strong relationships with their customers, suppliers and staff and pride themselves on how successfully they achieve this.

As the Field Service Engineer you will be responsible for:

  • Delivery of service plan
  • Ensuring high quality visits are carried out, upholding brand integrity
  • Provide full hardware and software support to customers in accordance with service protocols & create and deliver customer training on microscope use as and when required. 
  • Take full ownership of assigned cases, overseeing the customer journey and experience throughout the lifetime of that case. 
  • Internal stakeholder management 
  • Ensure all end to end service processes are carried out correctly 

The successful candidate for the role of Field Service Engineer will have/be:

  • Happy to commute in and around Greater London / Surrey
  • Excellent interpersonal skills and ability to build relationships with a wide range of customers and colleagues
  • Scientific or engineering degree or equivalent experience in capital medical equipment and associated software
    • ​Experience of live cell imaging & microscopy techniques desirable
  • Advanced knowledge of software packages, firmware, PC maintenance and networking
  • Working knowledge of SAP and Dynamics CRM
  • Strong analytical and problem solving skills including optical, software, mechanical or electrical disciplines
  • Ability to diagnose faults and recommend solutions over the telephone

In return the Field Service Engineer will receive a basic salary of between £25k - £35k depending on experience.

in addition you will get London weighting and subsistence allowance & travel allowance. (Total package circa £12,000) 

You will also receive 27 days holiday plus bank holidays. The company offer a company pension, private medical care, travel allowance, discount on products and more. 

To apply for the job click apply and send us your CV.