Service Support Agent

Customer Support Assistant

Ref: 130| Posted: 6th Jul 2020

Customer Support Assistant

Surbiton, Surrey (will initially start from home)

International digital imaging brand requires a Customer Support Assistant with good computer skills, including email/internet/Microsoft Office and strong customer service experience, either office or retail, to provide first-class support to its internal and external customers.

You will enjoy a fantastic working environment with a company that has a dynamic and collaborative culture where people succeed and progress based on ability and merit. 

This world leader has been established for over 100 years regularly bringing a wide range of award winning products to the market. They recognise the importance of building strong relationships with their customers, suppliers and staff and pride themselves on how successfully they achieve this.

As the Customer Support Assistant you will be responsible for:

  • Providing a high level of service suport and administration for all customers
  • Answering telephone enquiries as well as dealing with customers via emails, formal letters, and face to face at events, on occasion 
  • Ensuring essential admin tasks are carried out whenever necessary to provide an essential and effective repair service

The successful candidate for the role of Customer Support Assistant will:

  • Have strong IT skills and excellent customer service experience
  • Have good grammar and spelling and the ability to write a business email
  • Have min. 2 A levels or equivalent at grade C or above and 5 GCSEs grade C and above with B or above in English language

In return, the Customer Support Assistant will receive a basic salary of £18,000-19,000. You will also receive 27 days holiday plus bank holidays. The company offers a company pension, private medical care, travel allowance, discount on products and more. Hours are 9-5.30 with an early finish on Fridays. 

To apply for the job click apply and send us your CV.