Permanent
Customer Service Executive
Richmond
35k - 40k

Customer Service Specialist

Ref: 204| Posted: 9th Jul 2021

Customer Service Specialist - SAP ERP experience essential. - Richmond, Surrey - £40,000 - 12 month contract to start in July/August 2021

International. established and growing company. This is a busy and integral role, within the business. Training will be given but you will have experience of giving exceptional customer service to a range of international customers.

You will enjoy working in attractive riverside offices in central Richmond, representing a leading US manufacturer with an enviable USD 2 billion plus annual sales posting.

As Customer Service Specialist you will be responsible for:

  • Maintaining strong commercial relationships with diverse customers across Europe, Middle-East, North Africa and India, coordinating the information flow to/from the company in London and production facilities in USA, Canada and France (Sales Managers, Production Scheduling, Transportation and Credit)
  • Receiving, entering and controlling price and volume of orders, using the company’s (SAP) ERP system
  • Monitoring and adjusting inventory levels at consignment warehouses at European ports, working closely with the company’s logistics contractor in Germany
  • Cross company communication with France, US, Canada.
  • Providing basic office support to 2 London-based Sales Managers

The successful candidate for the role of Customer Service Specialist you will:

  • Be degree educated (or equivalent)
  • Have fluent written and spoken English -
  • German language skills (desirable)
  • Have proven customer service experience in an international commercial environment
  • Be an experienced user of SAP, ERP system, plus PC software such as Microsoft Office (especially Excel)
  • Be a self-starter, capable of working alone at times

In return the Customer Service Specialist will receive a basic salary of £40,000 (dependent on skills and experience) 25 days holiday plus bank holidays.

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