Customer Service Executive
Circa 30k + Benefits

Customer Service Executive

Ref: 263| Posted: 11th Oct 2021

Customer Service Executive     

International, well-known brand name organisation, requires an experienced Customer Service Executive to join their amazing team based in Richmond. Mix of office/WFH. When you are in the office, you can enjoy a fantastic working environment and being part of a friendly, successful team! 35 hours per week, Monday-Friday with flexibility to start earlier/finish later, to enjoy a better work/life balance.

You will have a background in FMCG and working knowledge of SAP to provide precise and accurate handling of orders and proactive communication when faced with issues that may arise. 

As Customer Service Executive, you will be well versed in developing strong relationships with customer contacts to help deliver world class service, whilst balancing business needs. Reporting to the UK Supply Chain some of your key responsibilities will include: 

  • Accurately & precisely enter/process orders in SAP within 24 hours of receipt
    • Processing EDI orders
    • Resolving blocked EDI orders to ensure orders don’t get stuck in the matrix
  • Provide a world class service to their customers
    • Be the point of contact for resolution of day to day delivery / order / service issues / returns for customer
    • Upon request, provide customer specific service updates to key stakeholders
  • Manage an effective and efficient relationship with our warehouse & logistics partner
  • Provide ad-hoc support
    • Provide cover within the existing CSA team for other grocery/retail/wholesale/e-comm customers where required
    • Support local sales team with ad hoc volume requests, order details, product queries, samples requests
    • Work with our finance team to resolve customer stock queries

To fulfil the role of Customer Service Executive, you will have / be: 

  • Proven customer service in a B2B operation, ideally FMCG
  • Great positive communication skills, both internally and externally while demonstrating passion, patience and empathy
  • Working knowledge of SAP in an FMCG environment
  • Consistently high standards & high attention to detail  

In return you will receive a salary of 30k + benefits. Based in Central Richmond, combination of home and office based. 

To apply for the job click apply and send us your CV.