Permanent
Administration
Surbiton

Customer Service Assistant

Ref: 78| Posted: 9th Jan 2020

Customer Service Assistant

International Digital Imaging brand require a Customer Service Assistant to provide a high level of customer support and administration for both internal and external customers

Surbiton

18k - 19k dependent on experience - plus excellent benefits, including - flexible working hours, medical & dentist, pension, 27 days holiday and travel allowance. 

As Customer Service Assistant, you will be required to:

  • Answer calls and emails, quickly and efficiently and resolve customer issues
  • Meet with customers face to face and demonstrate a good knowledge of technical, product, photographic and repair issues.
  • Accurately register repairs in the in-house database
  • Carry out essential maintenance on the company database
  • Process payments
  • Provide product and technical support to attendees at shows and events.

To perform the role of Customer Service Support Agent, you will need:

  • Excellent Customer Service Skills
  • Strong problem solving skills
  • A Level or equivalent education essential and minimum 'b' grade in GCSE English Language (or equiv.)
  • Very good telephone manner, with ability to construct clear and concise follow up written response
  • Personable, empathetic and great team player

Surbiton

18k - 19k + excellent benefits and career progression.