20k - 22.5k

Customer Service Administrator

Ref: 306| Posted: 24th Nov 2021

Customer Service Administrator

As an established, fast-growing company the role of Customer Service Administrator is an integral part of the company. You will enjoy working as part of a small, friendly, collaborative team in offices in Richmond. You will be given excellent training and an opportunity to progress as the company continues to grow. This is a new role created due to business growth. You will also have the opportunity to earn a quarterly bonus after successful probation period.

Established for over 6 years the company are specialists in indoor environment solutions (ventilation and air conditioning) offering design, installation, and maintenance of their systems. 

The role of Customer Service Administrator is a varied and interesting role in a busy office with lots of customer liaison and a variety of administrative duties.

As the Customer Service Administrator you will be responsible for:

  • Answering incoming calls from customers and log details accurately into the system
  • Managing the service enquiries inbox and transferring leads onto the system accurately
  • Qualifying all service and maintenance leads/enquiries via email or telephone call with customer
  • Creating quotations and sending to the customer including managing block customer bookings
  • Identify upsell options and multiple service booking opportunities
  • Chasing quotations and converting to job to be booked in by scheduling team
  • Contacting customers for deposit payments and chasing deposit payments where they have not been paid
  • Managing post job communication including request for review/feedback
  • Running monthly maintenance planner report and communicating with customers whose annual services are now due – convert to quotation and job
  • Undertake additional administrative tasks as required by the sales and marketing team including data input, data checking and cleansing, running reports, sending out quotations from other divisions of the business.

Qualities and experience needed to be successful in the role of Customer Service Administrator:

  • Telephone confidence is a must.  This role has a lot of phone liaison with customers every single day.
  • Organisation and accuracy are also absolutely key as is the ability to handle several dozen incoming requests daily. Planning and multi-tasking skills are essential. You must thrive in a process driven environment but be flexible at the same time!
  • You will need to demonstrate a passion for providing excellent Customer Service, going above and beyond expectations and developing professional working relationships with clients and your team.
  • You should have excellent written and verbal communication and interpersonal skills.
  • Previous experience within a role that has lots of customer liaison
  • Could suit candidate with a retail background looking to move into an office environment 
  • Experience of MS Office                                                                                                                   
  • Knowledge of the heating, ventilation or similar industries beneficial.

In return the Customer Service Administrator will receive a basic salary of £20-22,500. Hours are 9-5.30 Monday-Friday. Excellent training provided. Career Progression - This is a role that will develop as the company continues to grow. Opportunity to earn quarterly bonuses for service booking/rebooking after successful completion of probation period.

To apply for the job click apply and send us your CV.